https://www.worldremit.com/ ("our site") and/or of our mobile application (the "Mobile App"), we are a data controller for the purpose of Data Protection Legislation (as defined below). In this Privacy Policy, references to "You" and "Your" are references to a user of our website and/or of our Mobile App.
We are committed to protecting and respecting Your privacy and handling Your information in an open and transparent manner.
This policy ("Privacy Policy") explains what information we collect from You, or You provide to us, what we will use it for and with whom we share that information. The Privacy Policy also sets out Your rights and who You can contact for more information. Please read the following carefully to understand our views and practices regarding Your personal data and how we will treat it.
In this Privacy Policy, Your information is sometimes called "personal data". We may also sometimes collectively refer to handling, collecting, protecting and storing Your personal data as "processing" such personal data.
In this Privacy Policy the term "Data Protection Legislation" means the EU General Data Protection Regulation 2016/679; together with all other applicable legislation relating to privacy or data protection.
We may collect, record and use information about You in physical and electronic form and will hold, use and otherwise process the data in accordance with the Data Protection Legislation and as set out in this Privacy Policy.
The personal data we collect and process may include, among others:
We also collect from You information in relation to other people (e.g.: details of the recipients of Your money transfers), where You provide us with such information. By providing us with such information you confirm that you have obtained any necessary permissions from such persons to the reasonable use of their information for such purposes in accordance with this notice, or are otherwise permitted to give us this information on their behalf. Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.
When You download our Mobile App, in addition to the information mentioned above we:
Our primary purpose in collecting user information is to provide You with a safe, smooth, efficient, and customised experience and to provide the services You have requested from us. We may also use the information that You have provided to ensure that the content on our site is presented in the most effective manner for You and Your computer or device.
We use Your information for the following specific purposes:
The law permits us to process Your personal data in the way we do because the processing is:
The following categories of recipients may receive Your personal information and process it for the purposes outlined in this Privacy Policy:
Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once You link to another website from our website You are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before You submit any data to these websites.
We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about Your activities on this site and other sites in order to provide You advertising based upon Your browsing activities and interests. If You wish to not have this information used for the purpose of serving You interest-based ads, You may opt-out by clicking here. You will continue to receive generic ads.
We ensure that there are appropriate technical, physical, electronic, and administrative safeguards in place to protect Your personal details from unauthorised access. When You enter certain information such as a credit card number on our order forms, we encrypt the transmission of that information using reasonable security measures. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Unfortunately, the transmission of information via the internet (including by email) is not completely secure. Although we will do our best to protect Your personal data, we cannot guarantee the security of Your data transmitted to our site; any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only keep the information we collect about You for as long as required for the purposes set out above, or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.
The period for which we will retain information about You will vary depending on the type of information and the purposes that we use it for. In general, we will keep our records for up to 7 years after you have terminated your relationship with us, in order to comply with our legal obligations.
We may retain Your contact information collected for the purposes of sending You marketing communications in accordance with this policy for as long as You do not unsubscribe from receiving the same from us.
Data that You submit via our site or Mobile App is sent to and stored on secure servers owned by, or operated for, us in the EEA. Data may be transferred to, or stored at, a destination outside the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work For us, or For one of our service providers, related companies, agents or contractors. Such transfers may be made In order To operate the service, improve our site, Mobile App or services, or To assist In our security or fraud protection activities.
Where recipients are outside the EEA, we ensure that they provide an adequate level of protection For Your personal data or that the transfer Is otherwise permitted under applicable Data Protection Legislation, by methods including Using standard contractual clauses, binding corporate rules, registration For the Privacy Shield program, or by relying On a relevant adequacy decision by the European Commission or On other legal grounds or conditions, always In accordance With applicable Data Protection Legislation.
Where we feel it Is necessary or appropriate we may seek To rely On Your consent As the legal basis For transferring Your personal data To outside the EEA, however we Do Not generally Do so. Where we Do, You may withdraw Your consent at any time.
Where required by Data Protection Legislation, You will be given a choice When You provide us With Your personal information To opt In or opt out of receiving marketing communications.
You have the Option of "unsubscribing" from our mailing list For marketing communications, alerts and updates at any time, thereby disabling any further marketing e-mail communication from being sent To You.
Details of how To unsubscribe will be included On Each electronic mailing we send You. Alternatively, just send an email To CustomerService@WorldRemit.com with "URGENT - UNSUBSCRIBE REQUEST" in the subject line and the email address that You wish to be removed within the email.
We will action any opt out request from You without delay.
At any time, You have the right:
You can contact us at CustomerService@WorldRemit.com if you want to enforce any of these rights. We will comply with our legal obligations as regards Your rights as a data subject.
Any request for access to Your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month (three months for complex or numerous requests), in compliance with Data Protection Legislation. We reserve the right to charge a reasonable fee (reflecting the costs of providing the information) or to refuse to respond where requests are manifestly unfounded or excessive: in this case, we will explain the situation to You and we will inform You about Your rights.
We aim to ensure that the information we hold about You is accurate at all times. To assist us in ensuring that Your information is up to date, You will need to let us know if any of Your personal details change. Upon your request, we will take reasonable steps to ensure that the data is accurate, and we will rectify any personal data that is incorrect promptly and in any case within one month of Your request.
Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to You by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:
WorldRemit Ltd
62 Buckingham Gate
London, SW1E 6AJ
United Kingdom
Email: this form
You may also use these contact details if You wish to make a complaint to us relating to Your privacy.
If You have any concerns about our use of Your information, You also have the right to make a complaint to:
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